Alior Bank, founded in 2008, serves its customers in more than 200 branches and eight business centres across Poland. The bank has set its own expectations high: Transparency, security, stability, responsibility, advice, entrepreneurship and innovation are the bank’s guiding principles.
Challenge As innovation is one of the key drivers for Alior Bank, the company sets up its client relationship differently from its peers. From the beginning, Alior Bank’s goal was to introduce a solution that eliminates as much client paperwork as possible. Specifically, it wanted to have a client screen that could be used to present all customer documents digitally, and guide customers through the documents interactively.
Alior Bank selected Wacom interactive pen displays to be implemented by Wacom partner B3System.
The solution enables bank consultants to lead clients through the documentation process working directly with the digital pen on the display. The Wacom display is now an active part of the sales process and the client is able to check every detail of the bank’s offer on the screen or directly compare it with the offering from other banks, and then sign the agreement on the Wacom pen display.
The Wacom pen display provided a flexible solution that was easily integrated into the bank’s existing IT system. With the integrated digital pen functionality, the new workflow is as natural for banking clients as it was on paper, but much faster and without the large volumes of paper previously required. As expected, the devices have proved exceptionally reliable and stable, making them the ideal tool for Alior Bank to achieve its goal of eliminating paper documentation wherever possible.